Focalsystems

Overview

We are currently expanding our operations throughout the UK and seeking a dedicated Field Service Team Lead to oversee installations for our customers in your area. This role will primarily involve working overnight, managing installations where our product will be installed. As a crucial member of our team, you will assume accountability for the successful installation and deployment of our system, while leading, coordinating, and supporting a team of Field Service Technicians on site. Physical stamina, proficiency with power tools, strong leadership skills, and the ability to meet quality an

About Focalsystems

Focal Systems is the industry leader in retail AI solutions. Our mission is to automate and optimise brick-and-mortar retail using deep-learning computer vision. Focal has been deployed at scale with the top retailers in the world. We are looking for smart, creative, and passionate people who love to learn, enjoy thinking critically, share our valu

Requirements & Eligibility

• Proven Field Service Technician Experience: Previous experience in a field technician role, preferably in field service, installation, construction, or a related field, including some experience leading or supervising others.
• Leadership Skills: Demonstrated ability to lead, motivate, and coordinate a small team to deliver on shared goals under time pressure.
• Strong technical aptitude and troubleshooting skills, with the ability to diagnose and resolve hardware and software issues efficiently.
• Proficiency in using power tools and other installation equipment required for this type of role.
• Physical Stamina: Strong physical stamina to work on feet and perform physically demanding tasks for extended periods (up to 9 hours).
• Detail-Oriented: Excellent attention to detail to ensur

Key Responsibilities

• Lead and coordinate a team of Field Service Technicians on site, allocating tasks and ensuring installations run to plan and schedule.
• Installation of camera hardware: mount, connect and configure in accordance with company standards, and oversee the team doing the same.
• Conduct pre-installation site checks and briefings to identify and address potential issues before the installation begins.
• Act as the primary point of contact for the customer on site, escalating and resolving issues promptly to ensure SLAs are met.
• Review and sign off on completed installations to ensure they meet company quality standards before handover.
• Maintain accurate records of installation activities across the team, including work performed, parts used, and time spent, using company-provided tools.
• Onboarding/scanning products into the system.
• As required, attend and lead installations at various clients during night hours.