Formic

Overview

This is a hands-on role with a broad mandate. You’ll own the day-to-day technology experience for Formicans: computers, accounts, applications, permissions, onboarding and offboarding, endpoint management, IT support, office technology, and our relationship with our outside IT partner. You'll also help own the day-to-day experience of our Bolingbrook office and warehouse, making sure the space is organized, stocked, functional, and a great place to work. If the Wi-Fi is down, someone's badge doesn't work, a conference room isn't connecting, the TV needs to be ready for All Hands, a new hire ne

About Formic

Formic is on a mission to reshape American manufacturing by making automation accessible to every factory. As labor constraints rise, costs increase, and global competition intensifies, automation is no longer optional for manufacturers that want to stay competitive. We deliver automation through a Robotics-as-a-Service model that combines industri

Requirements & Eligibility

• Strong technical fundamentals
• Exceptional resourcefulness
• Ability to learn quickly
• Highly capable at using AI to extend what you can do
• Excited about connecting AI to actual systems and workflows, building things, experimenting with new tools, and finding better ways for Formic to work

Key Responsibilities

• Be the internal owner for day-to-day IT support and troubleshoot issues across Mac and Windows devices, applications, accounts, authentication, peripherals, and connectivity.
• Own employee onboarding and offboarding, including computers, accounts, applications, permissions, physical access, equipment recovery, and secure access removal.
• Administer our device fleet, including MDM/RMM, patching, encryption, endpoint protection, software deployment, remote management, and remote lock/wipe.
• Maintain an accurate hardware inventory and manage purchasing, receiving, configuration, repairs, replacements, shipping, returns, and lifecycle planning.
• Administer systems such as Google Workspace, Slack, Notion, 1Password, Microsoft 365, Apple Business Manager, VPN, and other SaaS applications.
• Manage accounts, groups, permissions, licenses, MFA, SSO, and application access.
• Maintain useful documentation of our systems, configurations, processes, vendors, and administrative access.
• Own internet, Wi-Fi, networking, conference rooms, TVs and displays, AV equipment, printers, shared devices, and other workplace technology.