Genesys

Overview

The Sr. Manager leads the Finance Operations Excellence team and is responsible for the overall strategy, priorities, governance, and delivery of the FSSC Operations Excellence agenda, overseeing Business Analysis, Digital Solutioning, and Operational Reliability capabilities.

About Genesys

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Requirements & Eligibility

• Bachelor's degree in Finance, Accounting, Business Administration, Information Systems, or a related field.
• Significant experience leading Operational Excellence, Finance transformation, shared services, process improvement, automation, or digital transformation initiatives.
• Minimum of 10 years of relevant leadership and/or progressive project, transformation, or operational excellence experience, including experience leading teams and cross-functional initiatives.
• Strong understanding of Finance operations and Shared Services operating models. BPO/SSC experience is required.

Key Responsibilities

• Lead the Finance Operations Excellence team, set priorities, manage day-to-day deliverables, and ensure effective execution across Business Analysis, Digital Solutioning, and Operational Reliability.
• Partner with the Senior Director – FSSC in shaping and executing the FSSC Operations Excellence strategy, roadmap, and priorities aligned with broader Finance objectives.
• Own and manage the Operations Excellence portfolio, including prioritization of initiatives based on business impact, strategic alignment, resource capacity, risk, and expected value.
• Lead the end-to-end delivery of assigned FSSC and global transformation initiatives, ensuring clear objectives, ownership, timelines, risks, dependencies, and expected outcomes.
• Provide overall project governance and PMO oversight, ensuring project deliverables are complete, timely, and of high quality while maintaining visibility of progress, risks, issues, and decisions.
• Drive continuous improvement across FSSC by promoting simplification, standardization, automation, data-driven decision-making, and practical application of emerging technologies, including AI.