Glossier

Overview

As a Key Lead, it’s your responsibility to support the overall efforts of the store’s leadership team in creating inspiring and exceptional experiences, and fostering and maintaining a safe, equitable, and inclusive environment for both store teams and customers.

About Glossier

We are a people-powered beauty ecosystem, brought to life by engaging online and offline experiences. In 11 years, we have built an iconic brand that goes far beyond beauty. Our brand is built on trusted emotional connection, empathy, and consistency in how we show up for people every day.

Requirements & Eligibility

• Deeply understand, embody, and model Glossier’s mission, vision and values

Key Responsibilities

• Support an employee culture that is driven by our people-first employee experience philosophy.
• Support an inclusive and equitable work environment and uphold our Code of Conduct.
• Liaise with the store’s leadership team to maintain clear, open, and ongoing communication.
• Participate in the store’s recognition initiatives, supporting a work environment of collaboration, camaraderie, and fun.
• Serve as a deeply knowledgeable resource of our product philosophy and portfolio.
• Manage coverage needs on a daily basis as well as completing the Editor Zone Charts.
• Lead team communication through shift meetings.
• Model and coach Glossier’s customer experience principles.