Gomotive

Overview

As an Account Support Specialist, Order Management (OM), you will be a critical part of our Finance organization, serving as the primary point of contact for Order Management for our Enterprise and Strategic Account Managers.

About Gomotive

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system.

Requirements & Eligibility

• 4+ years Prior experience in a Customer facing Operations, or a similar support-focused role is a plus
• Technical Acumen: A strong understanding of the quote-to-cash process and customer delivery lifecycles
• Communication Skills: Excellent verbal and written communication skills
• Attention to Detail: Meticulous and highly organized, with a focus on accuracy and consistency
• Problem-Solving: The ability to proactively identify root causes of issues
• Adaptability: Proven ability to thrive in a fast-paced, high-volume environment
• System Proficiency: Proficient with CRM systems (preferably Salesforce) and other relevant tools like G-Sheet, Zoura, Salesloft, Snowflake, Retool

Key Responsibilities

• Act as the main point of contact for Enterprise and Strategic Account Managers, providing direct support to them and their customers for OM-related queries
• Work closely with customers to address and resolve any issues related to their orders and shipments
• DRI for all customer RMA requests with serial numbers, replacements, Account level device count alignment
• Provide hands-on assistance with the quoting process and CPQ (Configure, Price, Quote) for Account Managers
• Collaborate with cross-functional teams, including Finance, Fulfillment, and Customer Support, to ensure a seamless end-to-end order process
• Ensure all customer and order information is meticulously entered and maintained in CRM systems, such as Salesforce and Zuora