Grab
Business Analyst
Overview
This is a Salesforce Business Analyst (G4) role embedded within Grab's Commercial Systems team. You will help translate complex requirements into scalable Salesforce solutions across Sales Cloud, Service Cloud, and Experience Cloud.
About Grab
Grabber Technology Solutions (GTS) is the engine behind Grab's enterprise transformation. The Commercial Systems team leads platform delivery across Grab's commercial teams.
Requirements & Eligibility
- Translate requirements into scalable Salesforce solutions using interviews, workshops, use cases, and workflow mapping
- Create structured documentation including BRDs, user stories, process flows, and functional specifications
- Manage configuration and solutioning tasks hands-on, including flows, validation rules, security model, reports, dashboards, record types, and third-party tool integrations
Key Responsibilities
- Engage with partners to translate requirements into scalable Salesforce solutions
- Manage the backlog grooming process and contribute to prioritisation using impact-effort frameworks
- Lead UAT and SIT readiness by partnering with QA, business owners, and developers
- Promote innovation and continuous improvement, identifying design bottlenecks and proposing automation opportunities
- Manage configuration and solutioning tasks hands-on
- Work with teams and GTS BPs to intake, frame, and qualify new requests
- Facilitate agreement across team leads, SMEs, and technical leads
Interview Process
Step 1: Apply. Step 2: Getting to know you (video or phone interview with recruiter). Step 3: Testing, testing… 123 (assessments and/or technical competency interview). Step 4: Is it a culture match?
Disclaimer: Trace Hiring is an independent job board. We are not directly affiliated with Grab. Please verify all details on the official company application portal.