Growe partners
Qa Communication Specialist
Overview
We are looking for a QA Communication Specialist to monitor the quality of affiliate and sales managers’ communication with partners across various channels, review conversations, track response times, and identify risky or problematic cases.
About Growe partners
Growe Partners is an affiliate program with top betting and casinos offers. The win-win philosophy forms the foundation of operations, ensuring that partner earnings and success remain a top priority, with their triumphs inherently tied to mutual growth.
Requirements & Eligibility
- Experience in a similar role related to communication quality, QA, Support QA, Sales QA, or Operations
- Ability to write clearly, concisely, and professionally
- Fast learner, ready to dive into the specifics of affiliate and iGaming domains
- Upper-Intermediate level of English
Key Responsibilities
- Monitor the quality of affiliate and sales managers’ communication with partners across all channels (Telegram, Skype, email)
- Review partner conversations based on defined criteria: tone of voice, wording accuracy, compliance with internal rules and iGaming specifics
- Track response times and ensure communication SLAs are met
- Identify risky and problematic cases (ignored partners, delayed replies, incorrect promises, and conflict situations)
- Escalate critical issues and follow up until they are resolved
- Provide structured feedback to managers based on QA reviews
- Contribute to the development and maintenance of communication standards (guidelines, templates, playbooks)
- Maintain a record of recurring mistakes and systemic issues within the team
Disclaimer: Trace Hiring is an independent job board. We are not directly affiliated with Growe partners. Please verify all details on the official company application portal.