Hive
Merchant Care Associate
Overview
As a Merchant Care Associate, you will act as the primary point of contact for operational issues at the fulfillment center, bridging the gap between logistics floor teams, office-based specialists, and merchants.
About Hive
Hive is a customer-centric operations platform in Europe, empowering over 500 independent brands to excel in the digital commerce era. Founded in 2020, the company streamlines operational chains through an intuitive interface and is backed by investors like Tiger Global, Earlybird, and Picus Capital.
Requirements & Eligibility
- 1–3 years of experience in Operations, Customer Support, SaaS, or logistics/third-party fulfillment
- Fluent in English
- Fluent in Polish (C2 or Native level)
- Hands-on, solution-oriented mindset with a strong sense of ownership
- Valid driving licence
Key Responsibilities
- Resolve operational issues at the fulfillment center such as missing items, inventory discrepancies, and packaging questions
- Manage and resolve support tickets via Zendesk
- Partner daily with logistics teams and Spec Ops to unblock issues
- Identify inefficiencies and improve Merchant Care processes
- Act as the voice of the merchant in cross-functional discussions
- Utilize data tools like Metabase, Notion, Asana, and Claude for decision-making
Disclaimer: Trace Hiring is an independent job board. We are not directly affiliated with Hive. Please verify all details on the official company application portal.