Ingram micro
Billing Technical Support Engineer
Overview
The Billing Technical Support is a Billing Technical Support Engineer responsible for resolving complex billing, invoicing, and technical platform issues. This role combines people leadership, operational excellence, and deep technical and billing expertise.
About Ingram micro
It is no surprise that technology powers the planet. But what might surprise you is that Ingram Micro has the ability to reach more than 90% of the global population. By joining us, you make Ingram Micro's contribution a reality: helping businesses grow, supporting industries from healthcare to education with their technology, or even connecting th
Requirements & Eligibility
- 6–10+ years in billing technical support
- Expertise with SAP, SaaS billing platforms, APIs, databases, and cloud services
- Strong understanding of web technologies and system architecture
- Proven troubleshooting and escalation management skills
- Experience with ticketing systems and knowledge bases
- Excellent communication, analytical, and problem-solving skills
- Experience with web servers, databases, and Linux environments
Key Responsibilities
- Lead, mentor, and develop a team of Billing Technical Support Engineers.
- Oversee daily operations of the billing technical support function.
- Manage staffing, scheduling, and on-call rotations.
- Serve as the highest escalation point for complex billing and technical issues.
- Guide engineers through advanced troubleshooting and root cause analysis.
- Review and approve credit/debit adjustments and invoice reconciliations.
- Partner with Engineering and Product teams on long-term solutions.
- Advocate for customers with internal and external teams.
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