Locusrobotics
Support Engineering
Overview
Serve as the onsite owner of the Locus robotic fleet, combining hands-on technical troubleshooting, operational problem-solving, and customer relationship management to ensure our autonomous robots deliver exceptional results every day.
About Locusrobotics
At Locus Robotics, we build AI-powered systems and intelligent robots that keep global supply chains running. Our platform combines advanced AI, real-time decision-making, and autonomous robotics to help leading companies improve efficiency, scale operations, and adapt to constant change.
Requirements & Eligibility
- Bachelor’s Degree in Engineering, Computer Science, Industrial Engineering, or related technical field.
- 1+ years of experience in warehouse operations, robotics, automation, or technical customer-facing roles.
- Familiarity with warehouse operations, including picking workflows, labor management, and productivity metrics.
- Hands-on experience troubleshooting hardware or software systems, or strong technical aptitude with the ability to learn quickly.
- Strong analytical skills with the ability to interpret data and translate insights into operational improvements.
- Ability to operate effectively in fast-paced, ambiguous environments, particularly in early-stage product deployments.
- Proven ability to work cross-functionally and influence without direct authority.
- Self-motivated with a strong sense of ownership and accountability.
Key Responsibilities
- Serve as the onsite owner of the Locus robotic fleet, proactively monitoring system health, robot activity, task execution, and workflows to maximize uptime, stability, and operational performance.
- Proactively manage and optimize workflows to ensure throughput targets and operational KPIs are achieved.
- Perform onsite robot troubleshooting and repairs as needed to maintain system uptime and operational stability.
- Conduct onsite testing, validation, and performance analysis to support product development and continuous improvement.
- Support product validation efforts by providing structured feedback on system performance, usability, and edge cases.
- Compile and analyze operational data (Throughput, UPH, Lines Per Hour, utilization) to generate actionable insights and recommendations.
- Act as a liaison between customer operations and internal teams, ensuring clear communication of issues, priorities, and opportunities.
- Assist in developing and refining standard operating procedures, best practices, and playbooks for future deployments.
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