Lucid

Overview

The Service Advisor will serve as the primary point of contact for Lucid Service Center. The Service Advisor will be responsible for communicating and interacting with clients to deliver the highest level of Lucid customer experience while assuring client needs are met.

About Lucid

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market.

Requirements & Eligibility

• Education and / or relevant work experience from the automotive industry
• 4+ years providing excellent customer experience
• Excellent interpersonal skills
• Empathic and patient demeanor
• Problem solving and creative thinking skills
• General automotive knowledge (not required) or willingness to learn
• Ability to explain complicated concepts to clients who may not be familiar with industry terminology
• Ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software

Key Responsibilities

• Greet clients promptly and offer excellent customer experience at all steps of the service process
• Ensure clients thoroughly understand the service process, and are comfortable at all steps of their experience
• Properly perform the vehicle walk-around and write-up processes, accurately ascertaining primary concern through verbal interview and visual assessment
• Consult with technicians regarding appropriate service options where needed
• Accurately document client concerns for diagnosis and repair by technicians
• Follow correct repair order documentation procedures
• Explain all service options to clients including time and cost estimates
• Track all client vehicles through the maintenance and repair process