Lumos

Overview

Lumos is looking for a full-time Underground Utility Protection Coordinator to receive, review, and process incoming 811 locate tickets, coordinate utility locating activities, and ensure compliance with state one-call laws and damage prevention policies.

About Lumos

Lumos is transforming the future of connectivity by building one of the nation's fastest-growing 100% Fiber Optic networks. Through T-Fiber, our joint venture with T-Mobile, we're working toward a shared goal of connecting 12 to 15 million homes by 2030 while expanding access to reliable, high-speed internet in the communities we serve.

Requirements & Eligibility

• High School diploma required
• Education in construction management, GIS, utility management, or equivalent experience preferred
• 2+ years of experience in utility coordination, telecommunications, construction, or underground infrastructure operations preferred
• Strong organizational and time management skills required
• Customer Service experience required

Key Responsibilities

• Receive, review, and process incoming 811 locate tickets within required response times.
• Coordinate utility locating activities with internal field teams and third-party locating vendors.
• Prioritize emergency and high impact locate requests to minimize service disruptions and infrastructure damage.
• Maintain accurate records of locate requests, responses, markings, and completed work in tracking systems.
• Monitor ticket volumes, aging, and compliance metrics to ensure SLA adherence.
• Communicate with construction crews, contractors, municipalities, and customers regarding locate statuses and conflicts.
• Investigate damage incidents and assist with root-cause analysis and reporting.
• Ensure compliance with state one-call laws, and Lumos damage prevention policies.