Mantra health

Overview

We are seeking a Part-Time ConnectNow Crisis Line Provider to provide direct services to students utilizing Mantra’s ConnectNow service, an in-the-moment crisis/emotional support line for college students.

About Mantra health

At Mantra Health, we're dedicated to revolutionizing student mental health care. Partnering with a variety of universities and colleges across the country - including Columbia University, Texas Tech, and the University of Minnesota school system - our mission is to provide universal access to high-quality mental health services for students.

Requirements & Eligibility

• 1+ years experience practicing telehealth, crisis management, or in a call center environment
• Training and experience in assessment, crisis intervention, and treatment planning
• Ability to learn, maintain and demonstrate mastery of clinical policy, call handling, and operational protocols
• Proven ability to work well under pressure while maintaining professionalism and maturity
• Ability to exercise excellent independent judgment with minimal direct supervision
• Schedule flexibility with openness to work a non-traditional schedule that may include evenings and/or weekends

Key Responsibilities

• Provide warm, empathetic responses to incoming calls from students needing support or who may be in crisis
• Complete risk assessments and de-escalate crisis intensity to prevent self-harm or harm to others.
• Collaborate with students to develop a plan for safety and recommend next steps.
• Initiate follow-up calls to check on client welfare and encourage service linkage.
• Maintain clinical documentation, ensuring detailed and accurate logging of user sessions.