Nadiacare

Overview

We are seeking a remote Bilingual (Spanish) Care Guide to serve as the vital first point of contact for new members joining Nadia Care, welcoming families, conducting their critical first visit, educating them on our services, and completing initial intake.

About Nadiacare

Nadia Care’s mission is to improve pregnancy, birth and the postpartum journey for women and their families by reimagining how maternity care is delivered, focusing on build trust-based engagement and wrap-around support for expectant moms at home, in person and virtually.

Requirements & Eligibility

• 3-5+ years in patient onboarding, member engagement, customer service, community health, or healthcare navigation
• Fully fluent in English and Spanish (verbal and written)
• High emotional intelligence, active listening skills, and the ability to build immediate rapport
• Comfortable navigating CRM platforms, virtual communication tools, and scheduling software
• High school diploma or GED equivalent; reliable home internet access and a quiet space for taking calls

Key Responsibilities

• Serve as the first face of Nadia Care by conducting up to 7 comprehensive, virtual Welcome Visits per day
• Coordinate directly with Maternity Navigators and clinical specialists to ensure smooth care transitions
• Maintain rigorous data accuracy across platforms by logging interactions, scheduling visits, and tracking onboarding progress