Nasdaq
People Services Manager
Overview
Nasdaq Technology is looking for a passionate People Services Manager with focus on people management along with day to day HR operations to join the Bangalore technology center in India.
About Nasdaq
Nasdaq is a leading global provider of trading, clearing, exchange technology, listing, information, and public company services. As the creator of the world's first electronic stock market, its technology powers more than 100 marketplaces in 50 countries.
Requirements & Eligibility
- Total experience between 6-10 years.
- Strong experience in day-to-day HR operations, including case management, employee administration, and related HR processes.
- Minimum 3 years of people management experience, with demonstrated leadership capabilities.
- Willingness to work in the 12:30 PM – 9:30 PM shift supporting EMEA and US regions.
- Exposure to employee data management and experience in Workday is a must.
- Experience in Zendesk or other similar tools.
- Excellent communication skills and the ability to think outside of the box!
Key Responsibilities
- Lead global People Operations across Tier 1 and Tier 2 services, ensuring reliable and consistent support across regions, business units, and employee populations.
- Oversee the end-to-end management of routine, specialized, and complex employee cases, ensuring timely resolution and an excellent employee experience.
- Manage daily operations with minimal supervision, maintaining service continuity and ensuring the function operates effectively and as expected.
- Monitor team performance against established KPIs, service-level agreements, quality standards, productivity targets, and compliance requirements.
- Analyze operational trends, performance gaps, and recurring issues, implementing corrective actions and sustainable process improvements.
- Manage escalations and operational risks proactively, ensuring issues are resolved promptly and communicated to the appropriate stakeholders.
- Drive workforce planning, workload distribution, prioritization, and capacity management to maintain balanced and efficient service delivery.
- Coach and develop team members through regular feedback, performance discussions, skills development, and clear accountability for results.
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