Nationallifeinsurancecompany
Others
Overview
The Operations Lead plays a key role in After Issue Services by promoting a seamless service experience for internal and external customers, resolving complex escalations, and coaching team members to meet production, quality, and customer service goals.
About Nationallifeinsurancecompany
National Life Group is an insurance company founded in 1848, providing financial stability, life insurance, and annuities to families across America while fostering a collaborative, values-driven work environment.
Requirements & Eligibility
- High School Diploma
- 3-5 years of relevant work experience
- Life insurance and/or Annuity industry experience required
- Manages ambiguity
- Demonstrates emotional intelligence and interpersonal savvy
- Elevates others
- Collaborates
- Manages complexity and problem solving
Key Responsibilities
- Collaborates with leadership and other internal & external stakeholders to achieve goals of the team, including production and quality goals while ensuring a positive team dynamic.
- Maintains foundational knowledge and understanding of daily processing.
- Mentors and teaches others regarding internal work processes and opportunities to gain efficiencies.
- Identifies gaps in internal processes and partners with stakeholders to implement, communicate and document changes.
- Works closely with manager to assess team metrics and determine urgency and priorities.
- Works with Team Manager to resolve complex escalations, and keeps key stakeholders informed.
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