Nebius
It Hardware Support Engineer
Overview
We are seeking an experienced IT Hardware Support Engineer to support and maintain large-scale GPU clusters in a data center environment, focusing on troubleshooting high-performance server hardware.
About Nebius
Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.
Requirements & Eligibility
- Knowledge of datacenters and server equipment
- Advanced knowledge of IT hardware and practical experience of troubleshooting
- Advanced skills working with the Unix/Linux operating system and command line
- Experience with equipment monitoring, data analysis and presentation
- Proactiveness and sense of responsibility
- High proficiency in spoken and written English
Key Responsibilities
- Solve hardware related issues with servers, involving in-depth advanced level troubleshooting
- Report to hardware problem management, execute workarounds and solutions
- Solve proactively L1/L2 tasks through ticket system
- Update new processes and documentation for IT hardware team
- Collaborate with IT infrastructure engineers and L3 Technicians to improve SLA with complex diagnostics
- Improve support processes, documentation and training materials
- Basic level of network tasks, troubleshooting and support
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