Nebius
Tier 1 Help Desk Technician
Overview
We are seeking a reliable, tech-savvy, and customer-focused Tier 1 Help Desk Technician to join our IT team. This position is responsible for providing first-level support for end-user IT issues, including hardware, software, and basic networking problems.
About Nebius
Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.
Requirements & Eligibility
- An IT customer support background with 2+ years of service desk technical experience.
- Advanced troubleshooting skills in AV systems, Microsoft Azure, Microsoft 365, networking, software and MDM administration
- Experience managing enterprise applications such as Slack, Jira, Zoom, and similar tools
- Technical documentation and knowledge base writing skills
- Hands-on experience with Jira or comparable service management systems
Key Responsibilities
- Serve as the first point of contact for users seeking technical assistance in person, messaging, ticket, or email.
- Log, categorize, and prioritize all incoming support requests in the IT ticketing system.
- Analyze, troubleshoot, resolve and document a broad scope of hardware, software, and peripheral issues.
- Assist with user account creation, password resets, and access permissions in Active Directory and other enterprise systems.
- Install, configure, and maintain desktop/laptop computers, mobile devices, and software applications.
- Escalate complex or unresolved issues to Tier 2/3 support in a timely manner.
- Maintain and update asset inventory records.
- Facilitate and support seamless onboarding and off-boarding processes.
Disclaimer: Trace Hiring is an independent job board. We are not directly affiliated with Nebius. Please verify all details on the official company application portal.