Neda

Overview

We are seeking a professional and detail-oriented Patient Services Representative - Front Desk to join our healthcare team. In this vital role, you will ensure seamless patient care by managing registration, appointment scheduling, and clinical call coordination across multiple practices and facilities.

About Neda

Northeast Der (Neda) provides healthcare services and practices, focusing on seamless patient care and operational excellence.

Requirements & Eligibility

• High school diploma or equivalent.
• 0-1 years of customer service experience, preferably in a call center, healthcare, or retail environment.
• Proficient in collecting patient payments at the time of service.
• Skilled in navigating multiple computer systems simultaneously.
• Competent in Microsoft Office applications.

Key Responsibilities

• Greet patients warmly and professionally upon arrival.
• Manage patient registration and appointment scheduling with the highest level of customer service.
• Accurately triage and route clinical calls to the appropriate departments or personnel.
• Support patients in completing required forms and paperwork.
• Maintain a clean, organized, and inviting work area and lobby.
• Identify and escalate patient concerns to the appropriate team members or departments.
• Meet or exceed departmental productivity benchmarks while maintaining a thorough understanding of billing processes.
• Accurately enter referral information, manage patient records, and ensure medical charts are up-to-date.