Numerix

Overview

We are seeking a highly motivated and customer-focused Tier 1 Client Support Analyst based in the APAC region to serve as the first point of contact for our global client base, responsible for managing inbound support requests, resolving common issues, and ensuring a high-quality client experience.

About Numerix

Since our founding in 1996, Numerix has been at the vanguard of financial technology, providing quantitative analytics and software that redefine pricing and risk management across the financial markets. Through recent strategic acquisitions, Numerix has further strengthened its leadership position, empowering financial institutions worldwide to tr

Requirements & Eligibility

• 1–3 years’ experience in a customer support or helpdesk role (preferably in a software/technology environment)
• Strong written and verbal communication skills
• Strong written and verbal communication skills in English and Japanese are required
• Excellent problem-solving and analytical abilities
• Customer-focused mindset with a professional and courteous approach

Key Responsibilities

• Act as the primary point of contact for incoming client support requests via ticketing systems, email, and chat
• Log, triage, and manage cases in line with defined SLAs and priority frameworks
• Provide timely updates to clients and ensure clear, professional communication at all stages of the case lifecycle
• Resolve standard issues independently using knowledge base articles, SOPs, and internal tools
• Accurately assess case severity and business impact
• Escalate complex or high-impact issues to Tier 2/Engineering teams with complete and structured information