Onetrust

Overview

OneTrust is seeking a Support Analyst to join our professional services team to provide ongoing product support, troubleshooting, and pragmatic solutions for the most complex and critical issues that customers face.

About Onetrust

OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible.

Requirements & Eligibility

• Degree, higher education qualification or 1-5 years' work experience in a similar role
• Either demonstrated experience working with the OneTrust Privacy platform, or relevant technical skills e.g. web/mobile development stack (HTML, CSS, Javascript, React), APIs/integrations
• Ability to learn rapidly, and master the OneTrust Privacy platform
• Complex analytical problem-solving skills
• Continuous improvement mindset and ability to contribute to process improvement
• Highly developed written and verbal communication skills
• Ability to work with and troubleshoot complex, web-based software suites
• Working knowledge of development processes, different operating systems, browsers, and programming languages

Key Responsibilities

• Take support cases from the Level 2 or 3 support queue and work with the customer to troubleshoot and resolve the issue
• Actively and autonomously manage a varied workload of customer support cases, keeping customers regularly updated on progress
• Collaborate across OneTrust, including with our product teams, to troubleshoot issues, identify root causes, and provide solutions
• Continue to develop and maintain deep knowledge of specific areas of the OneTrust platform
• Build privacy industry expertise, including maintaining CIPP/E / CIPM certifications
• Contribute more broadly to the OneTrust support community, including creating knowledge articles and process improvements
• Work independently to manage your time and commitments while meeting agreed performance levels