Oodle car finance
Collections Agent
Overview
As a Collections Agent in the Payment Support Team, you will support customers experiencing financial difficulties by managing outstanding payments, finding suitable payment solutions, and building relationships through exceptional communication and empathy.
About Oodle car finance
Oodle Car Finance is a car finance company founded in 2016 with a mission to empower customers by delivering simple experiences, straightforward lending products, and compassionate support. They focus on financing people as much as financing cars, supporting tens of thousands of customers on their car buying journey.
Requirements & Eligibility
- Excellent communication and listening skills, both verbal and written
- Strong knowledge of understanding ways to support customers
- A desire to support customers to improve their financial health
- Ability to proactively manage and prioritise work in line with KPIs
Key Responsibilities
- Dealing with telephone queries from customers who are experiencing financial difficulties (Inbound and Outbound)
- Having conversations with customers to find suitable payment solutions for any missed payments
- Setting up payment plans and working with other specialist teams to support the customer
- Displaying compassion and understanding towards customers in vulnerable circumstances
- Recording conversations and administrative actions within the relevant systems
- Reviewing processes which could be automated or enhanced to improve the customer and business experience
- Identify and raise any risks with your line manager
Disclaimer: Trace Hiring is an independent job board. We are not directly affiliated with Oodle car finance. Please verify all details on the official company application portal.