Parachute

Overview

As a Keyholder, you’ll be a leader on the sales floor, helping create an exceptional customer experience and keeping the store running smoothly. You’ll work closely with store leadership to coach the team, execute daily priorities and bring the Parachute experience to life.

About Parachute

At Parachute we are focused on creating premium, responsibly-made home essentials that fill homes with soft landings. We believe the home is an extension of one's self, it offers a sense of belonging and welcomes all with ease and warmth.

Requirements & Eligibility

• 1+ year of supervisory experience in retail, hospitality, showroom management or another customer-focused environment.
• Experience leading a sales floor and supporting a team.
• Strong customer service and sales instincts.
• Comfortable using basic store reporting to understand performance and identify opportunities.
• Organized and able to balance customer, team and operational priorities.
• Confident stepping into a mentorship role, solving problems and taking initiative.

Key Responsibilities

• Lead the sales floor as Manager on Duty, setting priorities and supporting strong execution throughout your shift.
• Deliver an exceptional customer experience while building product knowledge, loyalty and lasting customer relationships.
• Coach the team on selling behaviors, product knowledge and customer engagement.
• Support store sales and KPI goals by understanding performance and identifying opportunities.
• Execute daily operational priorities, including timekeeping, inventory, compliance and store maintenance.
• Support inventory accuracy through receiving, transfers, fulfillment, cycle counts and back-of-house organization.
• Maintain visual merchandising and store presentation standards, including product launches and seasonal changes.
• Resolve customer concerns and make thoughtful decisions, partnering with store leadership when needed.