Prudential

Overview

We are looking for an Associate Director – Workday HCM Solution & Service delivery to lead the Workday HCM functional service, manage service performance, drive demand shaping and delivery planning, and ensure functional solution integrity and oversight.

About Prudential

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we su

Requirements & Eligibility

• Overall 15+ years of experience in HR technology, HRIS delivery, Workday consulting, enterprise applications, or a comparable role, including leadership in complex, multi-country environments.
• Deep functional knowledge of Workday Core HCM and working expertise across multiple modules such as Absence, Time Tracking, Compensation and Advanced Compensation, Benefits, Recruiting, Talent, Performance, Succession, Learning, and Workforce Plannin
• Experience in leading Workday delivery from requirements and design through configuration, testing, deployment, stabilisation, and transition to support.
• Strong understanding of Workday foundations including organisations, staffing models, job and skills architecture, business processes, security, reporting, data, integrations, and tenant management dependencies.
• Proven service-delivery capability in leading teams to manage Workday service delivery, across incident, request, problem, change, release, knowledge, and continuous-improvement practices in an enterprise environment.
• Experience in establishing delivery controls, documentation standards, test governance, release readiness, operational metrics, and audit evidence.
• Ability to translate business priorities and solution designs into executable plans, manage competing demands, and make clear risk-based recommendations.
• Strong analytical and problem-solving skills, with the ability to lead root-cause analysis and communicate complex functional and technical matters to technical and non-technical audiences.

Key Responsibilities

• Own the operating rhythm and service performance of the Workday HCM functional service, leading the team to manage request fulfilment, incident resolution, problem management, maintenance, release readiness, and continuous improvement.
• Partner with Process Owners, COEs, LBUs, and governance leads to clarify demand, assess functional and operational impacts, provide delivery estimates and dependencies, and convert approved priorities into executable delivery and release plans.
• Provide functional leadership across Core HCM modules and the wider Workday HCM portfolio, reviewing proposed configurations and detailed designs.
• Lead delivery of Workday HCM enhancements and initiatives from approved demand and detailed design through configuration, testing, deployment, hypercare, and transition to steady-state support.
• Direct and assure the quality of Workday configuration and functional deliverables from the team, owning and scaling automated testing for myHR.
• Oversee investigation and resolution of complex Workday issues, driving root-cause analysis, corrective actions, and knowledge capture.
• Ensure delivery and support activities comply with HR technology governance, security, privacy, risk, change-management, and audit requirements.
• Align HR and Technology stakeholders on delivery status, service performance, risks, decisions, dependencies, and recovery actions.