Pwc ireland
Business Administration Team Lead
Overview
Provide day-to-day leadership and oversight for a team of approximately 25 Business Administrators, ensuring the delivery of a consistent, high-quality and customer-focused service.
About Pwc ireland
At PwC Ireland, you’ll be part of a purpose-driven organisation dedicated to building trust in society and solving our clients’ most complex challenges.
Requirements & Eligibility
- Experience in a Team Leader, people management or business support management role.
- Proven ability to lead, coach and develop people, creating an inclusive and high-performing team environment.
- Experience working in a shared services, operational support, service delivery or administrative environment.
- Strong stakeholder management and relationship-building skills.
- Demonstrated ability to manage competing priorities, make sound decisions and deliver results in a dynamic environment.
Key Responsibilities
- Provide day-to-day leadership and oversight for a team of approximately 25 Business Administrators.
- Act as coach to an allocation of approximately 8-9 coachees, including goal setting, regular coaching and feedback, performance reviews, and wellbeing support.
- Promote an open-door culture that supports collaboration, wellbeing, development and high performance across the team.
- Serve as a key member of the Business Administration Management Team.
- Oversee ServiceNow ticket queues and support the efficient delivery of Director and business requests.
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