Relay

Overview

Provide high-quality support to customers with inquiries related to the quote-to-cash and accounts receivable processes, serving as a key operator within Relay's billing and collections operation.

About Relay

Relay is the Intelligent System of Action for the physical economy, transforming analog frontline operations into a data-rich, AI-powered ecosystem for the deskless workforce.

Requirements & Eligibility

• B.S. Degree in Finance or related field, or equivalent experience in a related role
• Excellent organizational and time management skills
• Exceptional written and verbal communication skills
• Self-starter who has the ability to work independently and in a team environment
• Adept troubleshooter and customer service provider with experience interfacing directly with external customers
• Strong numbers and fundamental billing-related math skills
• Thoughtful and detail-oriented individual
• Microsoft Excel proficiency

Key Responsibilities

• Provide high-quality support to customers with inquiries related to the quote-to-cash and accounts receivable processes
• Serve as a key operator within Relay's billing and collections operation, spending a significant portion of each day on outbound collection calls
• Own the timely application of customer payments, ensuring closing of the quote-to-cash loop promptly
• Assist with the submission of customer orders and the starting of service contracts
• Assist with auditing customer contracts to ensure accuracy with billing processes
• Assist with creditworthiness evaluations for all prospective customers
• Report system defects and track their impact using support channels
• Collaborate with internal cross-functional groups to ensure billing-related support knowledge