Role Overview
The National Manager - Business Application manages the day-to-day operations of the Business Applications team to effectively execute after-sales support strategies and objectives to deliver customer experience beyond expectations.
About Roche
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
Key Responsibilities
- Leads and manages the BAPS team’s overall activities by implementing effective strategies and detailed plans aligned with company objectives.
- Ensures all initiatives are properly executed in accordance with the strategies set by the organization.
- Align the strategy to operational process, and people resulting in a great customer experience
- Provides technical information to Sales and Marketing for Roche projects across all stages of the buying cycle.
- Implement Regional and Global initiatives as relevant
- Serves as a core member of the extended ET in an advisor capacity to the team and helps to set the direction of the Customer Services team
- Responsible for planning the budget of the BAPS team.
- Oversees management and maintains inventory of relevant spare parts at an acceptable level
Requirements & Eligibility
- Bachelor's Degree in Science or Engineering with substantial multinational companies' experience in Diagnostics industry preferred
- Minimum 5 years of experience in leading and managing a large service team in a similar industry
- Computer Skills (Microsoft Office Application and or Google Productivity Tools)
- Excellent interpersonal and communication skills in English (spoken and written)
Required Skills & Tech
Microsoft OfficeGoogle Productivity ToolsCRMTeam ManagementStrategic Planning