Sardine

Overview

You'll manage a handful of customers and act as their stakeholder within Sardine, helping maximize the value of our products and services while collaborating daily with internal teams to help customers meet their risk, fraud, compliance, and payment needs.

About Sardine

Sardine is the leading agentic risk platform for fighting financial crime. Our integrated solution unifies data across risk teams to help organizations stop fraud in real time, prevent AI-driven attacks, and automate fraud and AML operations.

Requirements & Eligibility

• 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with an understanding of how customers integrate API's
• Domain experience in fraud, compliance, fintech, AML/KYC, or payments is highly preferred
• Strong presentation skills for both virtual and in-person meetings with various stakeholders
• Previous customer-facing experience, preferably with a technical product
• Exceptional project management skills and the ability to synthesize all inputs and balance the needs of multiple stakeholders
• Proficiency in using business intelligence tools

Key Responsibilities

• Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine
• Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers
• Translate complex product and technology problems into simple and actionable solutions
• Speak knowledgeably and advise on best practices relating to fraud and compliance
• Build, monitor, and communicate KPIs to clients
• Provide strategic analysis and critical thinking as we plan long-term expansion
• Work with Sardine's risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers