Target

Overview

The Executive Team Leader Service & Engagement acts as an advocate of guest experience who welcomes, thanks, and exceeds guest service expectations by focusing on guest interaction and recovery, driving total store sales, and managing front of store teams.

About Target

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.

Requirements & Eligibility

• 4 year degree or equivalent experience
• Strong interpersonal and communication skills
• Strong business acumen
• Manage conflict, lead and hold others accountable
• Relate well with and interact with all levels of the organization
• Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis
• Learn and adapt to current technology needs
• Manage workload and prioritize tasks independently and with a team

Key Responsibilities

• Build a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders
• Drive total store sales, understand your role in sales growth and how your departments and team contribute to and impacts total store profitability
• Anticipate staffing needs, talent plan and recruit both long and short term
• Manage leaders to follow-up on training completion, check for understanding and provide continuous education opportunities
• Engage in consistent and meaningful development conversations throughout the critical touch points
• Personalize recognition and appreciation to reinforce critical guest service behaviors
• Establish a culture of accountability through clear expectations and performance management
• Quickly respond to any negative guest shopping experience by de-escalating the situation