Tandem

Overview

This is a key role focused on managing later arrears cases mortgages and unsecured lending, ensuring that the fair treatment of customers is embedded within the Operations team, and consistently delivering fair customer outcomes.

About Tandem

Launched in 2014 as one of the UK’s original challenger banks, Tandem is proudly headquartered in the Northwest, with over 500 people working across the UK. Recognised in The Sunday Times Best Places to Work and 100 Tech list.

Requirements & Eligibility

• Strong litigation experience, including experience with repossessions
• Proven ability to manage complex cases, make sound decisions, prepare court documentation, and identify the most appropriate exit strategies for each case
• Knowledge and practical application of litigation practices
• Knowledge and practical application of handling customer complaints
• Knowledge and practical application of dealing with vulnerable customers

Key Responsibilities

• Identifying accounts eligible and suitable for litigation activity
• Creating and issuing of litigation communications
• Instructing and liaising with 3rd party legal supplier
• Decision making on key steps in the litigation cycle
• Supporting with the asset possession and asset disposal process
• Proactively service requests from our customers efficiently and professionally
• Proactively manage customer related inbound communication as part of the arrears management of a range of mortgage and loan products
• Ensure regulatory transactional documentation is issued accurately and correctly