Veeam
Vbr Technical Support Engineer
Overview
The VBR technical support engineer is a trusted role providing technical assistance to fellow IT Professionals, using broad and in-depth troubleshooting skills and product knowledge to solve challenging technical issues.
About Veeam
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI
Requirements & Eligibility
- Fluent English & German (reading/writing/speaking)
- Advanced user or administrative level with Windows Server 2016 / 2019 / 2022 / 2025, Windows 10 / 11
- Practical knowledge of TCP/IP (OS, firewalls configuration) and networking configuration/troubleshooting (NAT, ports, DHCP, DNS)
- Ability to quickly learn, understand and explain technical information
- Ability and desire to take ownership of client issues through resolution
- Excellent time management skills
- Ability to work in a fast-paced environment
Key Responsibilities
- Performing troubleshooting and analysis, including log file investigation
- Acting as a technical focal point in relationships to fellow IT Professionals
- Taking ownership of the customer problem or issue from the beginning of a support case through resolution
- Troubleshooting on our end (in Veeam) as well as in 3rd party components from Microsoft and Vmware
- Documenting of all customer interactions accurately and within SLA in our CRM tool
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