Weave

Overview

An Implementation Specialist is responsible for guiding new Weave customers through the implementation, training, and activation of the Weave platform during the onboarding process.

About Weave

At Weave, we use Artificial Intelligence (AI) tools to help us work more efficiently and create a smoother candidate experience. Weave is an equal opportunity employer that is committed to fostering an inclusive workplace where all individuals are valued and supported.

Requirements & Eligibility

• 2+ years of experience in customer-facing roles.
• Strong presentation and customer training skills.
• Ability to manage multiple implementations simultaneously.
• Excellent verbal and written communication skills.
• Strong technical aptitude and ability to troubleshoot software workflows.

Key Responsibilities

• Serve as the primary implementation specialist and trusted advisor from kickoff through go-live.
• Manage a portfolio of customers in various stages of onboarding.
• Lead customer training and activation calls for Weave products.
• Configure and activate Weave systems.
• Troubleshoot implementation issues and partner with Product, Support, Operations, and Engineering teams when necessary.
• Proactively manage customer expectations and communicate implementation milestones.
• Handle customer escalations and adoption concerns.
• Ensure customers understand how to maximize the value of Weave’s features.