Wolt

Overview

We are looking for a Retail Development Manager to join a senior team managing Wolt's strategic supermarket partnerships (Enterprise clients) in Kazakhstan.

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on d

Requirements & Eligibility

• 3-5 years of solid experience in enterprise account management (retail, FMCG, delivery, marketplace, supermarkets, or distribution).
• Strong negotiator who can guide complex deals and elevate deal quality across the team.
• Demonstrated ability to drive partner's performance and deliver measurable KPI improvements (GOV, commercial metrics, revenue growth).
• Analytical and structured. Comfortable using dashboards and spreadsheets to steer priorities and decisions.
• Proficiency with tools: Google Sheets, Google Slides, Power BI, and/or Looker.

Key Responsibilities

• Guide complex negotiations and structure deals with key retail partners, elevating deal quality and ensuring strong commercial terms that benefit both Wolt and our partners.
• Build and maintain robust, strategic relationships with enterprise supermarket partners, deeply understanding their needs and identifying opportunities for account expansion and growth.
• Drive portfolio performance by analyzing business and operational metrics, conducting regular quality and satisfaction checks, and identifying growth opportunities and areas for improvement across accounts.
• Drive operational excellence together with field stakeholders, including store managers, pickers, and operations teams, to improve picking times, rejection reasons, availability, and fulfillment quality.
• Plan and execute collaborative marketing initiatives with retail partners, including co-marketing campaigns that drive sales, increase customer awareness, and strengthen partnerships.
• Use dashboards, spreadsheets, and BI tools such as Google Sheets, Power BI, and Looker to monitor KPIs, forecast performance, and make data-informed business decisions.
• Set clear KPIs and performance targets for your portfolio, regularly track progress, and take ownership of delivering results against commercial metrics such as GOV, revenue growth, and partner satisfaction.
• Own and strategically manage a portfolio of enterprise and tier 1 retail partners, leading quarterly business reviews and strategic discussions with C-level stakeholders while ensuring strong day-to-day account management.