Gartner

Overview

The Workplace Experience Coordinator supports the day-to-day delivery of Gartner's Workplace Experience, ensuring the office remains safe, functional, efficient, and welcoming for associates, clients, and visitors.

About Gartner

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to 20,000 associates globally

Requirements & Eligibility

• Experience in workplace operations, facilities coordination, office administration, reception, hospitality, customer service, or office coordination is preferred.
• Experience in hotels, restaurants, airlines, or other customer-facing hospitality environments is highly advantageous.
• Strong spoken and written communication skills, with the ability to interact effectively with people at all levels.
• Tech-savvy, with proficiency in Microsoft 365 applications and the ability to quickly learn workplace technologies and systems.
• Strong organizational, interpersonal, and problem-solving skills, with excellent attention to detail.
• Ability to manage multiple priorities and tasks, take initiative, and work independently with minimal direction in a fast-paced environment.
• Proactive, hands-on, and accountable, with a strong sense of ownership for delivering a positive workplace experience.

Key Responsibilities

• Support daily workplace operations and conduct routine workplace inspections using established procedures, manuals, and checklists.
• Inspect, record, escalate, and follow through on cleaning, repair, maintenance, and workplace presentation issues until resolution.
• Coordinate new-hire onboarding and associate departures, including inductions, welcome kits, locker allocation, and building access cards, as applicable.
• Support workstation moves, office changes, business continuity activities, and the consistent application of workplace standards.
• Coordinate maintenance activities with vendors, service providers, and building management, including raising and monitoring service tickets where applicable.
• Coordinate hospitality requests, including catering, events, meeting-room setups, and office activities.
• Welcome clients, visitors, and associates in a professional manner, understand their requirements, provide general information, and connect them with the appropriate Gartner contact.