Thermo fisher scientific
Customer Success Manager
Overview
The Customer Success Manager is an Inside Sales role focused on selling service products such as warranty extensions, maintenance and service contracts, and qualifications. This role involves building strong customer relationships, recognizing market trends, and collaborating with internal and external partners to increase market share and achieve financial goals.
About Thermo fisher scientific
Thermo Fisher Scientific Inc. is the world leader in serving science, with revenues of $32 billion and more than 52,000 employees globally. Our mission is to enable our customers to make the world healthier, cleaner and safer.
Requirements & Eligibility
- Bachelor’s degree in Business, Science, Finance or equivalent work experience preferred
- 3-5 yrs of sales experience with proven ability to qualify opportunities, and close deals
- Knowledge in the field of instrumental analytics/life sciences
- Excellent IT skills, including MS Office, SAP ERP, and CRM systems
- Ability to travel to customer locations up to 25%; includes overnight travel
Key Responsibilities
- Focus on selling service products such as warranty extensions, maintenance and service contracts, and qualifications
- Provide intensive support to assigned customers in collaboration Service Contract Specialists and Service leaders
- Ensure timely contract renewals, including tracking deadlines, developing proposal, and following up to maintain and grow existing business
- Actively acquire and consult with existing and new customers for the sale of service products
- Prepare sales reports, statistics, and forecast summaries
- Use SAP, Cloud for Service (C4S), and Salesforce (SFDC) systems for quote creation, edits and logging sales activities
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