Thermo fisher scientific

Overview

The Customer Success Manager is an Inside Sales role focused on selling service products such as warranty extensions, maintenance and service contracts, and qualifications.

About Thermo fisher scientific

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer.

Requirements & Eligibility

• Bachelor’s degree in Business, Science, Finance or equivalent work experience preferred
• 3-5 yrs of sales experience with proven ability to qualify opportunities, and close deals
• Excellent oral and written communication skills
• High level of organizational skills and self-discipline
• Knowledge in the field of instrumental analytics/life sciences
• Excellent IT skills, including MS Office, SAP ERP, and CRM systems
• Ability to travel to customer locations up to 25%

Key Responsibilities

• Focus on selling service products such as warranty extensions, maintenance and service contracts, and qualifications
• Provide intensive support to assigned customers in collaboration Service Contract Specialists and Service leaders
• Ensure timely contract renewals, including tracking deadlines, developing proposal, and following up to maintain and grow existing business
• Actively acquire and consult with existing and new customers for the sale of service products
• Prepare sales reports, statistics, and forecast summaries
• Use SAP, Cloud for Service (C4S), and Salesforce (SFDC) systems for quote creation, edits and logging sales activities
• Build and maintain close and long-term business relationships through meetings, phone, and email contacts
• Ensure the achievement of annual and quarterly financial goals